Emerging Technologies specializes in Customer Relationship Management (CRM) and Sales Force Automation (SFA) tools. We offer a wide range of additional software tools that can extend the functionality of any of these products.
- Consulting Services
- Software Sales
- Consulting, Implementation & Training
- Help Desk, Database Repair & Updates
- Marketing Services-Marketing Campaigns
- Marketing Services-Database Marketing
- Direct Mail
- Product Development/Management
We specialize in Customer Relationship Management (CRM) and Sales Force Automation (SFA) tools. We offer a wide range of additional software tools that can extend the functionality of any of these products.
Our Consulting services begin with a detailed assessment of what your business is about. We will learn about the processes in your organization and make a recommendation on which product suits your needs. We will then take this assessment and develop a custom design, install, and train all users. As with all software products, the success of your solutions is greatly enhance with training. And being ACT! Certified Consultants (ACC) means that we have completed a rigorous training program from the creators of ACT! – which assures you the highest quality of service.
Help Desk, Database Repair & Updates
We can provide you with remote database administration services, end user support, new act user additions, and general database repair and software updates. ( see our support services section)
We can help you devise an appropriate strategy for your specific marketing needs. We identify your market segments, identify your target markets/customers and assess your competitive position. And we implement a step-by-step marketing plan to deliver your new strategy.
Marketing Services-Marketing Campaigns
We handle your entire marketing campaign. We develop the creative platform to carry your strategy – including creating the marketing strategy, creative design, plan implementation and follow up on the results. We ensure all of your marketing efforts
Marketing Services-Database Marketing
We can transform your customer data into useful information (your customer database) — and we will show you ways to utilize this tool to identify your customers and prospects. We have experience in creating, maintaining and utilizing customer lists and databases for marketing campaigns with various software products including ACT!2000, Goldmine, Maximizer, Microsoft Access, Microsoft Word, Microsoft Excel and Lotus Notes.
We are a full service direct marketing firm able to handle all the aspects of your direct mail campaign. We can create the marketing piece (including all the pictures and words) and we work with the printers to turn your ideas into reality. We compile your mailing lists, print them, and we even stuff the envelopes, attach the postage and mail your finished product. Additionally, we can also track the effectiveness of your mailing.
We can handle introduction of new products and services or re-introduction into your target customer set. We’ll handle everything including idea screening; concept development and testing; strategy development and positioning; and market testing. We can handle all aspects of product management. From all the traditional functions including “productizing” your current product or service offerings, performing competitive pricing assessments, defining and identifying appropriate sales channels and designing eye-catching promotional offers.