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Microsoft Dynamics CRM

Posted on 16 March 2014.
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Microsoft Dynamics CRM, delivers CRM functionality as a natural extension of Microsoft Outlook. Manage customer e-mail, appointments, tasks and contacts from a single business application - as a web-based solution or configured as an offline client. With modules for sales, marketing and customer service, Microsoft Dynamics CRM provides all the components needed for a rich CRM experience.



Microsoft Dynamics CRM makes it easy to manage leads and opportunities, measure and forecast sales activity, track customer contacts, and automate the sales process to ensure a shorter sales cycle, higher close rates and improved customer retention. 

Manage work more easily.  Microsoft CRM delivers CRM functionality as a natural extension of Microsoft Office Outlook.

Build stronger relationships.  Use a centralized, customizable view of your customer relationships. 

Increase sales success.  Shorten the sales cycle and improve win rates with lead and opportunity management, automated lead routing, sales process management and competitor tracking.  Report on sales activities and contact history.

Analyze performance.  Comprehensive reports let you forecast sales, measure business activity, track sales and service success and identify trends, problems and opportunities.



Familiarity - Microsoft Dynamics CRM provides you with a powerful set of CRM capabilities directly within the familiar Microsoft Outlook client and also integrates with Microsoft products you use everyday such as Microsoft Word and Excel.

Flexibility - With point-and-click customization, role-based forms, declarative design, and powerful developer tools, Microsoft Dynamics CRM can be easily customized to support your evolving needs.

Solutions - Microsoft Dynamics CRM incorporates many powerful capabilities from Microsoft Office, Microsoft SharePoint, Microsoft Dynamics ERP and other leading solutions so you can maximize your investment and increase your productivity.



 This release of Microsoft Dynamics CRM 2013 provides new and enhanced features to increase your organization's effectiveness and productivity, including: 

      • Process-driven interfaces
      • Improved user experience
      • Streamlined navigation
      • Inline editable grids
      • Customer summary views
      • Interactive business intelligence
      • Powerful iPad and tablet applications
      • Touch-optimized phone applications
      • Contextual conversations within Microsoft Dynamics CRM 2013 or Yammer




Emerging Technologies offers affordable and flexible Microsoft Dynamics CRM hosting options - including a plan with no software investment costs.  We have a plan to meet every company's budget and wish list!

Consulting & Support

The Emerging Technologies team has established a track record of success in CRM implementations due to proven consulting methodology, business process expertise, team collaboration and advanced technical experience. 


Customizable training for users and administrators ensures a smooth transition to CRM and high end-user acceptance and adoption.

Watch Microsoft Dynamics CRM videos on YouTube


Author: Michael

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